Join the team at Stride Physio!

Client Care Coordinator 

Stride Physio seeks to hire a full-time Client Care Coordinator. The successful
candidate is friendly, reliable and responsive. This position challenges a person to be present and engaging with our clients and team while attending to various details and troubleshooting issues as they arise. Strong customer service skills are essential as is a desire to usher others on their health and wellness journey.

Stride Physio is a woman owned, premier physical therapy and wellness clinic, in the
Wallingford neighborhood of Seattle. If physical therapy, health and wellness and
exceptional customer service aligns with your interests and purpose in life, then we ask that you apply.

Responsibilities:

• Promptly answering the telephone
  Warmly greeting incoming and outgoing clients
• Scheduling client appointments and booking out care plans
• Doggedly filling all openings in the PTs schedules
• Quickly and warmly responding to texts and emails
• Communicating with physical therapists about client issues/needs
• Sending email and text reminders to scheduled clients
• Verifying and explaining client’s insurance benefits
• Entering demographic info into electronic medical record
• Obtaining medical releases and outside records
• Processing client payments
• Keeping all client information confidential, following HIPAA standards
• Participating in community charitable events
• Assisting in marketing campaigns
• Understanding and enforcing risk management for small business
• Attending continuing education seminars, in-services, & meetings
• Running errands and performing miscellaneous job-related duties as assigned
• Taking initiative and creating your own projects
• Cleaning and stocking treatment rooms in between sessions. This includes:
  • Changing pillowcases, spraying and wiping down table, stocking linens, removing
    dirty linens and putting equipment away
  • Maintaining the tidiness and cleanliness of the clinic, including office supply
    closet, laundry, gym space and treatment rooms
  • Laundering and folding towels and sheets daily
  • Organizing, cleaning and maintenance of kitchen and shower room
  • Keeping the gym space clean and tidy: wipe down equipment after use, keep mirrors smudge free, return equipment to its original location, mop floors, dust all surfaces

Expectations 

• Be proactive in communicating ideas, concerns, issues, needs and insights with
  colleagues and supervisor
• Be available to work a minimum 36 hours per week
• Represent the clinic during community events activities
• Practice flexible and efficient time management
• Able to work independently and in teams
• Able to ask for help when needed
• Prioritize workload to meet deadlines and productivity standards
• Establish, nurture and maintain positive and meaningful relationships with clients,
  colleagues and referral sources
• Uphold strict confidentiality around protected and sensitive information
• Maintain HIPAA compliance
• Effectively communicate with individuals from diverse backgrounds and varying
  educational levels
• Actively pursue leaning opportunities and skills advancement
• Strong interest in promoting health and fitness
• Desire to promote a work culture of integrity, accountability, fitness, service,
  kindness, freedom, hope, fun, love, and play

Qualifications 

• Undergraduate education preferred
• High School Diploma 
• Facile with various computer programs and able to troubleshoot computer issues 
• Excellent communication skills 
• Must be dog-friendly

If you’re interested in applying for this position, please send cover letter and resume to Phuong Sen: phuong@strideseattle.com